Our general terms and conditions apply to all offers and orders. We offer a 100-day manufacturer's warranty on all our products.

If you receive a defective or faulty product, you can invoke your statutory warranty. Statutory warranty means that a product is or should be what the consumer can reasonably expect it to be. A defective or faulty product caused by a manufacturing fault is covered by our warranty. We will always address this and offer you a suitable solution straight away.

To qualify for the warranty, you must be able to provide us with your proof of purchase (which is also your warranty certificate). Unfortunately, we cannot process claims without proof of purchase.

The following are not covered by this warranty:

Defects and damage caused by improper use. Defects and wear and tear that are to be expected in normal use.
Modifications to the product such as repairs that have not been carried out by the manufacturer or designated repair services.
Damage caused by intent, extreme use or negligent maintenance.

QUESTIONS AND COMPLAINTS
Perfumore wants you to be a satisfied customer. That is why we try to help you as much as possible by providing you with relevant information, for example via this website.

If you have any further questions or comments, please send us an e-mail at hey@perfumoreandco.com